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State health care helpline makes Oregonians wait too long, federal officials say

People may not be getting coverage because wait times are so long, feds warn Oregon and 16 other states
by
Jake Thomas
|The Lund Report Premium
August 22, 2023
 
Nearly a quarter of phone calls from Oregonians seeking help renewing their Medicaid-funded Oregon Health Plan abandoned their calls and the average caller had to wait 15 minutes in May, according to the Centers for Medicare and Medicaid Services. | PRISCILLA DU PREEZ/UNSPLASH

This story has been updated with additional reporting.

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Nearly a quarter of phone calls from Oregonians seeking help renewing their Medicaid-funded Oregon Health Plan abandoned their calls and the average caller had to wait 15 minutes in May, according to the Centers for Medicare and Medicaid Services.
Nearly a quarter of phone calls from Oregonians seeking help renewing their Medicaid-funded Oregon Health Plan abandoned their calls and the average caller had to wait 15 minutes in May, according to the Centers for Medicare and Medicaid Services.